Return / Refund Policy

For return, refund, wrong item, damaged item, or missing item support, contact support@tintlure.com with your order number.

Return window

Unopened, unused items can be reviewed within 7 days of delivery. Items must remain sealed and in original condition.

Problem orders

For wrong, damaged, defective, or missing items, contact support@tintlure.com within 14 days of delivery. Please include your order number and clear photos if relevant.

Shipping and tracking

Orders are fulfilled from our Hong Kong fulfillment center. Processing usually takes 1-2 business days, estimated delivery is 7-15 business days after dispatch, and tracking usually updates within 24-72 hours after dispatch.

Promotional orders

2+ BOXES SHIP FREE, Buy 3 Get 3, and Buy 4 Get 4 offers apply automatically in cart for eligible items. You can mix shades and mix powers.