FAQ

Customer questions

FAQ

Clear answers for shade choice, prescription guidance, care, shipping, and support.

What shade should I choose first?

Start with Natural Brown, Honey Hazel, or Soft Gray if you want a wearable first order.

Will color show on dark eyes?

Visibility depends on pigment density, graphic diameter, lighting, and your natural eye color. Choose higher-impact shades when you want stronger color change.

Do I need prescription guidance?

For U.S. shoppers, colored contact lenses should be purchased with proper eye-care information.

Daily or monthly?

Daily is best for occasional wear and first orders. Monthly requires cleaning, storage, and replacement discipline.

Can I sleep in them?

Do not sleep in lenses unless an eye-care professional specifically approves that use.

How do I get help?

Use the Contact page with your order number, product name, and question.

Can I return lenses?

Return eligibility depends on sealed condition, order status, and the issue type. Review the Return Policy before ordering.