Customer questions
FAQ
Clear answers for shade choice, prescription guidance, care, shipping, and support.
What shade should I choose first?
Start with Natural Brown, Honey Hazel, or Soft Gray if you want a wearable first order.
Will color show on dark eyes?
Visibility depends on pigment density, graphic diameter, lighting, and your natural eye color. Choose higher-impact shades when you want stronger color change.
Do I need prescription guidance?
For U.S. shoppers, colored contact lenses should be purchased with proper eye-care information.
Daily or monthly?
Daily is best for occasional wear and first orders. Monthly requires cleaning, storage, and replacement discipline.
Can I sleep in them?
Do not sleep in lenses unless an eye-care professional specifically approves that use.
How do I get help?
Use the Contact page with your order number, product name, and question.
Can I return lenses?
Return eligibility depends on sealed condition, order status, and the issue type. Review the Return Policy before ordering.